Privacy Policy

Who We Are

This website is operated by Infinity Pest Solutions LLC, a locally owned pest control company serving Springfield, Branson, and communities throughout Southwest Missouri.

In this Privacy Policy, “Infinity Pest Solutions,” “Infinity,” “we,” “us,” and “our” refer to Infinity Pest Solutions LLC.

Infinity Pest Solutions LLC
Springfield, Missouri 65803
Office: 417-403-2205
Email: office@infinitypests.com
Website: www.infinitypests.com

Information You Provide to Us

We may receive personal information when you:

• Submit a contact, inspection, service, or quote request through our website
• Call or text our office
• Contact us through WhatsApp or social media
• Email us directly
• Schedule an inspection or service
• Approve a proposal or service agreement
• Become a customer of Infinity Pest Solutions
• Apply for financing through a third-party financing provider
• Leave a review, testimonial, or other feedback

Depending on how you interact with us, the information you provide may include:

• First and last name
• Email address
• Telephone number
• Service address and billing address
• Property or business information
• Details about a pest, termite, wildlife, moisture, crawl-space, attic, insulation, or other property-related concern
• Photographs, videos, inspection information, or service notes
• Appointment preferences
• Communication history
• Service, billing, and payment records
• Any other information you choose to provide

Please do not submit Social Security numbers, complete payment-card numbers, bank-account information, or other highly sensitive information through a general website contact form, email, text message, or social-media message.

Website Forms and Service Management

Information submitted through this website may be delivered to our office by email or transmitted to a service provider that helps us receive and manage customer requests.

When necessary to respond to your request, prepare a quote, schedule an inspection, provide services, or maintain customer records, your information may be entered into FieldRoutes, our customer and field-service management platform.

FieldRoutes may be used to manage:

• Customer contact information
• Service locations
• Inspections and appointments
• Proposals and service agreements
• Technician routes and service history
• Customer communications
• Invoices, payments, and account records

Information maintained in FieldRoutes is handled under FieldRoutes’ applicable privacy and security practices in addition to our own internal procedures.

Information Collected Automatically

When you visit our website, our website host and related technology providers may automatically receive standard technical information, including:

• Your Internet Protocol address
• Browser type and version
• Device type and operating system
• The pages you visit
• The page or website that referred you
• The date and time of your request
• General diagnostic, security, and error information

This information may be used to operate the website, diagnose technical problems, prevent fraud or abuse, maintain security, and understand general website performance.

We do not use standard server logs to create detailed personal profiles of website visitors.

Cookies and Browser Storage

Our website may use limited browser storage or essential technologies necessary for website operation. For example, the website may store a temporary session flag that remembers whether you have already seen a welcome message. This information does not directly identify you and is normally removed when the browser session ends.

Third-party content embedded on the website may use cookies, pixels, browser storage, or similar technologies under the third party’s own privacy policy. Infinity Pest Solutions does not control cookies or storage placed directly by those third parties.

If we add analytics, advertising pixels, online scheduling, chat, or other tracking technology in the future, we will update this Privacy Policy and provide any notice or consent mechanism required by applicable law.

Third-Party Services and Content

Our website and business operations may use content or services provided by other companies. When your browser loads embedded content, or when you choose to use a third-party service, that company may receive your IP address, device information, browser information, or information you submit directly to it.

These providers may include:

FieldRoutes

We use FieldRoutes to help manage customer information, inspections, appointments, service agreements, technician activities, communications, invoices, payments, and service records.

Wisetack

Our financing page may contain an embedded Wisetack payment or financing calculator. If you request or apply for financing, the information you submit is provided directly to Wisetack and its participating lending partners.

Infinity Pest Solutions does not receive your complete Social Security number, full credit report, or complete financial application information unless that information is specifically provided to us as part of the approval or project-management process. Financing applications and lending decisions are governed by Wisetack’s and the applicable lender’s privacy policies and terms.

Better Business Bureau

Our website may display a Better Business Bureau Accredited Business seal or related information loaded from the BBB. When this content is loaded, the BBB may receive basic technical information from your browser.

Google

Our website may display customer reviews, maps, business information, or reviewer profile photographs supplied through Google services. Google may receive technical information when this content loads.

Website Hosting and Email Providers

Our website host, domain provider, and email provider may process information necessary to host the website, deliver form submissions, operate our email accounts, maintain security, and provide technical support.

Social Media and External Links

Links to Facebook, Instagram, WhatsApp, Google Maps, review platforms, financing providers, and other websites take you to services that Infinity Pest Solutions does not control.

Your activity on those platforms is governed by the privacy policies and terms of the company operating that service. We encourage you to review those policies before providing personal information.

How We Use Personal Information

We may use personal information to:

• Respond to questions and service requests
• Schedule and confirm inspections or appointments
• Evaluate pest, termite, wildlife, rodent, moisture, crawl-space, attic, insulation, or other property concerns
• Prepare estimates, proposals, and service agreements
• Provide and document requested services
• Assign technicians and manage service routes
• Communicate about appointments, service activity, account status, or follow-up work
• Process payments and maintain financial records
• Administer warranties, renewals, and continuing service programs
• Respond to reviews, complaints, warranty requests, or disputes
• Maintain records required for tax, insurance, licensing, regulatory, and legal purposes
• Protect our customers, employees, company, website, and legal rights
• Improve our website, customer service, and business operations
• Send promotional communications when you have provided consent or when otherwise permitted by law

We will not add you to a promotional text-message program solely because you submitted a general website form unless the form clearly requests and records the necessary consent.

Calls, Text Messages, and Electronic Communications

When you call, text, email, or message Infinity Pest Solutions, we use the contact information you provide to respond to your request, communicate about services, and manage your customer relationship.

Message and data rates may apply. Message frequency will depend on your request, appointments, and services.

You may receive non-marketing communications concerning:

• Inspection and appointment confirmations
• Technician arrival notices
• Service reminders
• Proposals and agreements
• Account or billing matters
• Follow-up service
• Warranty or renewal information
• Responses to questions you submitted

We will not send automated promotional text messages without the consent required by applicable law.

Consent to receive promotional text messages is not a condition of purchasing services. You may withdraw consent to promotional text messages at any time by replying STOP. You may request assistance by replying HELP or contacting our office.

Mobile telephone numbers and text-message consent information will not be sold, rented, or shared with unaffiliated third parties for their own marketing purposes.

How We Share Information

We do not sell or rent personal information.

We may share information when reasonably necessary with:

• Our owners, office staff, inspectors, technicians, and authorized representatives
• FieldRoutes and other customer-management or scheduling providers
• Website hosting, domain, email, telephone, and information-technology providers
• Payment processors and financial-service providers
• Wisetack and participating lenders when you request financing
• Subcontractors or specialized service providers assisting with requested work
• Accountants, attorneys, insurers, consultants, and other professional advisers
• Government agencies, regulators, law enforcement, courts, or other parties when required by law
• Parties involved in protecting our legal rights, customers, employees, property, or public safety
• A successor organization in connection with a merger, sale, reorganization, financing, or transfer of some or all of our business assets

Service providers are permitted to receive only the information reasonably necessary to perform their assigned functions or provide the requested service.

Payment Information

Infinity Pest Solutions may accept payments through FieldRoutes, an associated payment processor, or another authorized payment service.

Payment-card and banking information is generally submitted directly to the payment processor. Infinity Pest Solutions may receive limited transaction information, such as:

• Customer name
• Payment amount
• Payment date
• Payment method type
• Authorization or transaction number
• The last four digits of a payment card or account
• Payment status

We do not intentionally store complete payment-card numbers through our general website contact forms or ordinary email accounts.

Advertising and Marketing

Infinity Pest Solutions may advertise through search engines, social-media platforms, publications, directories, or other advertising services.

If advertising or analytics technology is placed directly on this website, the provider may collect information about visits, ad interactions, or conversions. When those technologies are used, we will provide disclosures and consent options as required by applicable law.

We do not sell personal information collected through our website to unrelated companies for their independent marketing use.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your request
• Provide and document services
• Maintain customer and service histories
• Administer agreements, warranties, and renewals
• Process payments and resolve account questions
• Meet tax, accounting, insurance, licensing, regulatory, and legal obligations
• Establish, exercise, or defend legal claims
• Protect against fraud, misuse, or security incidents

Retention periods may differ depending on the type of record and the reason it was collected. When information is no longer reasonably needed, it may be deleted, anonymized, or securely destroyed.

Technical server logs are generally maintained for a limited period and then deleted or rotated according to the website host’s practices.

Information Security

We use reasonable administrative, technical, and physical measures intended to protect personal information.

Our website uses HTTPS encryption to help protect information transmitted between your browser and the website. We also limit access to customer information to individuals and service providers who need it for legitimate business purposes.

No internet transmission, email system, database, or storage system can be guaranteed to be completely secure. Please do not send Social Security numbers, full payment-card numbers, banking credentials, medical records, or other highly sensitive information through a general contact form, ordinary email, text message, or social-media message.

Your Choices and Privacy Rights

You may contact us to request that we:

• Tell you what personal information we maintain about you
• Correct inaccurate or incomplete information
• Delete information that we are not legally or contractually required to retain
• Stop sending promotional emails or text messages
• Explain how your information has been used or shared

To submit a request, contact:

Email: office@infinitypests.com
Phone: 417-403-2205

We may need to verify your identity before completing a privacy request. We will respond within a reasonable period and within any timeframe required by applicable law.

Certain information may need to be retained for legitimate business or legal purposes, including tax records, payment history, signed agreements, service documentation, warranties, licensing records, insurance matters, safety records, and legal claims.

Residents of states with comprehensive privacy laws may have additional rights. When such a law applies to Infinity Pest Solutions and the individual making the request, we will honor the rights required by that law.

We will not unlawfully discriminate against anyone for exercising an applicable privacy right.

Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” or Global Privacy Control signals.

Because there is no single universally accepted standard governing all Do Not Track signals, website responses may vary based on the technology in use. Where applicable law requires recognition of a Global Privacy Control signal, we will process it as required.

Infinity Pest Solutions does not sell personal information collected through this website.

Children’s Privacy

Our website and services are intended for adults arranging services for a home, rental property, commercial property, or organization.

We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us, contact office@infinitypests.com, and we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, vendors, legal obligations, or information practices change.

When we make changes, we will publish the updated policy on this page and revise the “Last updated” date. Material changes may also be communicated through an additional website notice when appropriate.

Contact Infinity Pest Solutions

Questions about this Privacy Policy or the personal information we maintain may be directed to:

Infinity Pest Solutions LLC
Springfield, Missouri 65803
Office: 417-403-2205
WhatsApp: 417-413-1312
Email: office@infinitypests.com
Website: www.infinitypests.com

You may also contact us through the contact page on our website.